Term & Conditions

Ngawang Tenjing Pinasa – Terms & Conditions

These Terms & Conditions apply to all treks, tours, and climbing activities guided by Ngawang Tenjing Pinasa, a licensed Himalayan trekking guide based in Kathmandu, Nepal. By confirming a trek or tour with Ngawang, you agree to the following terms.

Booking and Payment Policy

A non-refundable deposit of 20% of the total trip cost is required to confirm your booking.
The remaining balance must be paid upon arrival in Kathmandu, before the trek or tour begins.
For trips to Tibet, Bhutan, or India, full payment may be required in advance due to permit and logistical arrangements.
Payments can be made via bank transfer, credit card, or cash, and any service charges are the responsibility of the client.

Cancellation and Refund Policy

All cancellations must be made in writing via email.
Refunds depend on the time of cancellation:
- More than 30 days before departure: 50% refund (excluding deposit)
- 15–30 days before departure: 25% refund
- Less than 15 days before departure: no refund
No refund will be issued if a client leaves the trip voluntarily or involuntarily after it has started.
Domestic and international flight tickets are non-refundable and non-transferable.

Changes to Itinerary

Ngawang reserves the right to modify itineraries due to weather conditions, flight delays, natural disasters, political situations, or health-related issues.
Alternative arrangements will be made whenever possible, but Ngawang is not responsible for additional costs caused by such changes.

Travel and Medical Insurance

Comprehensive travel and medical insurance is mandatory for all trekkers.
Insurance must cover:
- Medical expenses and personal accidents
- Emergency helicopter evacuation (for high-altitude treks and climbs)
- Trip cancellation or interruption
- Baggage loss or theft
Insurance must be obtained in your home country before arriving in Nepal.

Responsibility and Liability

Ngawang acts as a guide and service facilitator and is not responsible for events beyond control, such as natural disasters, road blockages, flight cancellations, or political unrest.
Clients must follow instructions given by Ngawang or designated trek leaders at all times.
Ngawang is not liable for loss, injury, or damage to personal belongings during the trip.

Environmental and Cultural Responsibility

Ethical and responsible trekking practices are strictly followed, including Leave No Trace principles.
Travelers must respect local culture, traditions, religion, and customs.
Responsible waste management, wildlife protection, and cultural sensitivity are expected throughout the journey.

Trekking Policies in Nepal

Licensed Guide Requirement: As per Nepal government regulations, foreign trekkers must be accompanied by a licensed guide.
TIMS Card: Required for most trekking regions and arranged by Ngawang.
Restricted Area Permits: Required for certain regions and obtained through authorized procedures.
National Park & Conservation Permits: Entry fees generally range from USD 20–30 and are arranged in advance.
Local Municipality Fees: Some regions require additional local entry permits.
All trekkers must carry valid permits and follow trekking regulations at all times.

Mountaineering and Peak Climbing Policies

All climbers must obtain official climbing permits from the Department of Tourism.
Expeditions require a licensed climbing guide (Sirdar) and liaison officer when applicable.
Clients must have suitable experience and insurance covering high-altitude rescue.
Ngawang reserves the right to refuse participation to anyone deemed medically or physically unfit.

Privacy and Personal Data

Personal information is collected only for permit processing, trip management, and emergency purposes.
Client data will not be shared with third parties unless required by law.

Acceptance of Terms

By confirming a booking with Ngawang Tenjing Pinasa, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These policies are designed to ensure safety, transparency, and mutual respect for a successful Himalayan adventure.